Warranty Information

GSL stands behind the quality and durability of our products with comprehensive warranty coverage.

Standard Warranty Coverage

All GSL products come with a comprehensive limited warranty that protects against manufacturing defects and hardware failures under normal use conditions. Our warranty reflects our confidence in the quality and durability of our products.

Neural Interface Products

2-Year Limited Warranty

Covers all Neural Interface Pro, AR Headset, and related neural interface products.

Wearable Products

18-Month Limited Warranty

Covers Mindful Wristband and other wearable GSL products.

Accessories

1-Year Limited Warranty

Covers charging equipment, cables, and other accessories.

What's Covered

✓
Manufacturing defects in materials and workmanship
✓
Hardware failures during normal use
✓
Battery defects (coverage varies by product)
✓
Software issues related to hardware functionality

What's Not Covered

✕
Damage from accidents, misuse, or abuse
✕
Normal wear and tear
✕
Damage from unauthorized repairs or modifications
✕
Cosmetic damage that doesn't affect functionality
✕
Loss or theft

GSL Care

For extended protection beyond the standard warranty, consider GSL Care. This premium service plan provides additional coverage, including accidental damage protection and priority support.

Learn more about GSL Care

Warranty Process

Contact Support

Reach out to our support team to describe the issue with your product. We'll help determine if it's covered under warranty.

Diagnostic Process

Our team will guide you through a diagnostic process to confirm the issue. This may include remote diagnostics or sending photos.

Repair or Replace

If covered, we'll provide instructions for sending your product for repair or arrange for a replacement to be shipped to you.

Start a Warranty Claim

If you believe your product is experiencing an issue covered by warranty, our support team is ready to help.

Contact Support Check Warranty Status

Frequently Asked Questions

How do I check my warranty status?

You can check your warranty status by logging into your GSL account and viewing your registered products. Alternatively, you can contact our support team with your product serial number.

Is my warranty transferable?

GSL warranties are tied to the original purchaser and are not transferable to subsequent owners. Proof of purchase may be required for warranty service.

What if I purchased my product outside my country?

GSL provides global warranty coverage for products purchased from authorized retailers. However, service options may vary by region. Contact your local GSL support for specific details.

How long will repairs take?

Typical repair times range from 5-10 business days once we receive your product, plus shipping time. For certain issues, we may offer advance replacement options to minimize downtime.

View all warranty FAQs

Stay Updated

Be the first to know about new products, software updates, and exclusive offers.

By subscribing you agree to our Privacy Policy

By Industry

By Need

Featured Solutions