Repairs & Service

Expert repair and maintenance services to keep your GSL products performing at their best.

Our Repair Services

Standard Repair

Our basic repair service for products both in and out of warranty.

Turnaround:7-10 business days

Price:Varies based on repair

Express Repair

Expedited repair service with priority handling and faster turnaround.

Turnaround:3-5 business days

Price:Standard repair cost + $50

Advanced Replacement

We ship you a replacement device before you return your original product.

Turnaround:2-3 business days

Price:Refundable deposit required

On-site Service

Technical specialist visits your location for enterprise customers.

Turnaround:By appointment

Price:Contact for pricing

Repair Process

Request Service

Contact our support team to describe the issue with your product. We'll help determine the best service option for your needs and provide a cost estimate if applicable.

Contact Support

Receive Instructions

We'll provide detailed instructions for packaging and shipping your device to our repair center, or schedule an appointment for on-site service if applicable.

Diagnostic & Repair

Our certified technicians will diagnose the issue and perform the necessary repairs. For non-warranty repairs, we'll confirm the final cost before proceeding.

Quality Assurance

Every repaired device undergoes comprehensive testing to ensure it meets our strict quality standards before being returned to you.

Return Shipping

Your repaired device will be carefully packaged and shipped back to you with tracking information provided via email.

Authorized Repair Centers

GSL maintains a network of authorized repair centers staffed by certified technicians who use genuine parts and follow our rigorous repair protocols.

All repairs performed at our authorized centers include a 90-day warranty on the repaired components.

Find a repair center

Self-Service Repairs

For simple maintenance tasks, we provide guides and resources to help you keep your GSL products in optimal condition.

Cleaning & Maintenance

Learn how to properly clean and maintain your GSL devices to ensure optimal performance and longevity.

View guides

Software Updates

Keep your devices up to date with the latest software updates and firmware to access new features and improvements.

Update guides

Troubleshooting

Resolve common issues with step-by-step troubleshooting guides for all GSL products.

Troubleshoot

Important Note on Self-Repairs

While we provide resources for basic maintenance, attempting to repair complex internal components yourself may void your warranty. When in doubt, contact our support team for guidance.